Every new ticket triggers Mira. She reads the subscriber's whole context, tries to act, or escalates with everything a human needs. Your team gets curated tickets, not a firehose.
Hi, I paid my August bill last night through Telr but I'm still blocked. Reference PMT-8834. Please help urgently — working from home.
Hi Ahmed, apologies for the trouble. I've confirmed payment PMT-8834 and re-enabled your connection. You should be online within 60 seconds. If not, please reply and we'll escalate.
Back online, thank you 🙏
Configurable per priority. Countdown visible on every ticket. Escalation on breach.
Full conversation. Public replies visible in the portal. Internal notes hidden.
Team-only annotations. Mira's diagnosis lands here in [MIRA-INTERNAL] form.
Route by category, load, or manually. Live indicator when two agents open the same ticket.
Subscriber card, invoice history, RADIUS state, past tickets — all on the ticket screen.
Every new ticket goes through Mira before a human sees it. Most close before your team notices.