Mira is an autonomous AI operator embedded in Trafyx. She triages tickets, decides dunning actions, watches your NOC, and answers plain-language questions across your whole business — with a confidence gate that keeps her honest.
Every decision Mira makes follows the same three steps. No guessing, no invented actions, no random SQL.
Before Mira decides anything, we hand her a tidy summary of who the subscriber is, what they've paid, what they owe, whether their connection is up, and what tickets they've raised before. She reads the story — she never adds up the numbers herself.
Mira can only choose from actions we've pre-approved — unblock the account, suspend it, reset the password, escalate to a human, ask the customer for more info, or do nothing. That's it. She picks one and tells us how sure she is on a 0–100 scale.
If Mira's confidence is 90% or higher, our system runs her chosen action. If she's below 90%, the ticket goes to a human with her reasoning attached. Every single action, human or Mira, is logged with a timestamp. She decides, our code does the work.
Same voice across every surface. Same audit trail. Same confidence rules.
Fires on ticket creation. Reads the subscriber's full context, drafts a reply, decides an action, or escalates with reasoning attached.
Reviews every overdue subscriber. Picks between gentle reminder, final warning, suspend, or grace. Preview mode is read-only.
Polls RADIUS accounting every 5 minutes. If a NAS goes silent past the 30-min threshold, opens a critical ticket. Auto-resolves on recovery. Deduped.
Staff-facing chat over your live business snapshot. Revenue this month vs last, who owes money, top data users, plan mix — all with insight annotations.
The customer-facing side. Answers questions, checks their connection state, opens tickets on their behalf when a real issue comes through.
Coming next. Tell Mira "add a new hotspot plan called Beach Day, 3 hours, AED 15" — she does it and shows the diff.
There's no free tool use. She picks one action from an enum defined in your code. Your server runs the DB write. If she wants to do something outside the list, she can't — she escalates instead.
See the code walkthroughThe single rule that makes Mira safe to run unattended: if she's not at least 90% sure of the action, she can't run it herself.
Every Mira system prompt contains this line. It's why she'll tell you "I don't see an invoice for August" instead of guessing a number. And it's why she caught a payment-reconciliation bug in production, in preview mode, without being asked.
60% of tickets close without a human. The rest arrive with context already gathered. Book a demo and watch her work.