The moment a subscriber or the portal opens a ticket, Mira pulls the full context — invoices, RADIUS state, payment history, last five interactions — decides what to do, and either acts or hands off with reasoning attached.
Anonymised. All three came in within 4 minutes of each other. Mira handled the first two without a human touching them, and correctly escalated the third.
Mira found matching payment PMT-8834 (Telr, ref matches), removed the Auth-Type block, issued CoA disconnect to bounce the session.
No specifics. Mira replied asking which device, wired vs wireless, and requested a Cloudflare speedtest link. Reply came back in 8 minutes — issue was wifi range, not the plan.
Mira flagged the outage in radacct (matches NAS silence 12:04–14:11), summarised the case for the agent, and marked the subscriber as eligible for a pro-rata credit. Human made the call.
She never writes SQL. She never calls tools freely. She returns a JSON action from a whitelisted enum. Your server runs a switch statement.