The customer-facing Mira. Answers first. Tickets only when needed.
A chat bubble in the subscriber portal. Answers connection questions, explains their bill, checks their status. When something needs a human, she opens a ticket with the whole conversation attached.
Mira
Riser Technologies
Today, 14:22
Hi Ahmed 👋 What can I help with today?
is my internet slow today? feels slow
Let me check. You're on Home Fibre 250 and currently connected via MikroTik-01. Your last hour averaged 238 Mbps down / 45 Mbps up — that's normal for your plan.
✓ No network issues on your NAS
Want to run a speed test to your device now?
yes
Opening it now — tap to run speed test. If the result is way below 250 Mbps, I'll open a ticket for you with all the context.
Scoped by design
What Mira can and can't do on the customer side.
✓ Can do
Explain the current bill and cycle
Confirm connection state and recent sessions
Offer speed test link and interpret result
Guide through payment flow
Open a ticket on the subscriber's behalf
Route a plan-change request into the workflow
✗ Won't do without a human
Change the subscriber's plan directly
Issue a refund or credit
Access another subscriber's data
Bypass authentication for anyone
Close a ticket without notifying the subscriber
Make commitments about SLA or credits
Support that doesn't sleep
Your customers get answers instantly. Your team gets fewer calls.