The full terms are lengthy; the summary at the top covers what actually matters day to day.
You pay monthly. We provide the service. You keep ownership of your data. We keep ownership of our platform. Either party can leave with 30 days' notice. If we screw up badly enough that your service is unusable, you get a refund pro-rated for the downtime. No side is liable to the other for more than 12 months of fees.
Trafyx is a cloud-hosted business and operations support system for internet service providers, offered on a subscription basis. Your subscription tier — Starter, Growth, or Enterprise — determines your capacity limits, Mira AI credit allocation, and support level. Current tier features and prices are available on request via our contact page.
You're responsible for keeping your admin credentials secure and for any activity that happens under them. Two-factor authentication is available for every admin account; we recommend enabling it. If you suspect compromise, email security@trafyx.ai immediately.
Billed monthly in AED, in advance. Overages (subscribers over your tier limit) billed on the following month. All prices exclusive of UAE VAT. Payment 14 days from invoice date. Late payment attracts a service pause after 30 days; account deletion after 90 days.
You own your data — your subscriber records, invoices, plans, tickets, everything you put into Trafyx. We own the platform — the software, the design, the trademarks. Your data stays yours if you leave; you can export it in machine-readable format at any time.
You agree not to use Trafyx to send spam, host illegal content, run networks that violate the telecommunications regulations of the jurisdictions you operate in, or attempt to break our security. If we discover material misuse we'll notify you and give you a reasonable window to fix it. Egregious misuse (child safety, terrorism, active attacks) results in immediate suspension.
We commit to 99.9% monthly uptime on Growth and MSP/Carrier tiers, measured against the metrics on our status page. If we miss it, you get a service credit — 10% of that month's fees for 99.0%–99.9%, 25% for 95.0%–99.0%, 50% below 95%. Credits applied to the next invoice. Excludes scheduled maintenance (announced 72h in advance) and force majeure.
We warrant that we own or license everything we ship, that the service performs materially as documented, and that we'll fix defects with reasonable speed. We do not warrant that the service will be uninterrupted or bug-free.
Neither side is liable to the other for indirect, consequential, or punitive damages. Total liability of either party under this agreement is capped at the fees you paid us in the 12 months immediately preceding the event that gave rise to the claim. Exceptions: fraud, wilful misconduct, and breach of confidentiality — no cap.
You can terminate at any time with 30 days' notice by emailing sales@trafyx.ai. We can terminate for material breach (with 30 days to cure) or non-payment (with 14 days to cure). On termination, you have 60 days to export your data; after that we delete it.
Governed by the laws of the United Arab Emirates. Disputes go first to good-faith negotiation, then to DIFC courts if that fails. Enterprise customers can request a different jurisdiction as part of a Master Services Agreement.
When we make material changes, we'll email you 30 days in advance. If you don't accept the new terms, you can terminate with no penalty during that window.
Contract questions: legal@trafyx.ai
Riser Technologies LLC, SHAMS, Sharjah, UAE